Answers to questions we've received
Q: Is it really safe to visit Cozumel?
A: Yes. It really is.
Q: Is it really safe to eat and drink in local restaurants?
A: Yes. It really is.
Q: What is the best restaurant on Cozumel?
A: That is a matter of opinion about which members of our family do not agree. A common sentiment is that it's whichever one we're dining in at the moment.
Q: What is the best thing to do on Cozumel?
A: This depends upon whom you ask. For some, it's diving and snorkeling, for others it is sport fishing. Eating in restaurants ranks high on the list as well. Hanging out in the garden and watching the lizards and hummingbirds is pretty relaxing, as is visiting the many beaches. It's certain there will be things you’ll love doing when you visit.
Q: What's the best time to visit Cozumel?
A: This depends on your goals. Some things like whale sharks and turtle nesting are strictly seasonal. Others (spotted eagle rays) are somewhat seasonal. Specific events may be a big draw for you. The weather is typically the most pleasant from November through April. Water temperatures do not vary much, nor does visibility for diving. Some people love being here for Carnival while others prefer to avoid the crowds. Let us know your interests and we can suggest a time to visit.
Q: How accessible is Villa Zaztun for those with mobility impairments?
A: Villa Zaztun grown floor condos are “walker-accessible” and work well for people with limited mobility, but they are not fully wheelchair friendly. Although there is step up or step down from room to room, the bathroom does not have the needed grab bars that would make for a wheelchair friendly environment. The upper level condos are not.
Q: Can you recommend a car-rental place?
A: Rentadora Isis has never let us down. They have great prices and are very honest.
Q: Can you recommend a SCUBA or snorkeling operator?
A: Yes we can! Let us know what you're looking for and we'll match you with a 5 star PADI shop who offers a safe, fun dive experience geared to your preferences. They can also provide rental gear and training, nitrox, and everything else you need for a great dive.
Q: Are there English Speaking TV channels at you condos?
A: Yes, there are many
Q: Can we watch Netflix and premium TV channels while at Villa Zaztun?
A: Netflix and many other streaming services limit their offerings based on where you are, and figure out where you are through geolocation. You may be able to work around this by using a proxy or VPN if there's something you want to watch that isn't appearing in search or your queue.
Q: Is there a phone in each of the condos at Villa Zaztun?
A: No there is not
Q: Will our mobile phone work on the island?
A: Almost certainly but you may be in shock when you get your roaming bill, especially for data usage. US carriers may charge you unbelievably high roaming rates!
Here are some specific thoughts:
GSM - if you have an unlocked GSM phone get a Telcel Amigo SIM card at any of several stores, including the Telcel Service Center on Juárez and Calle 40 or MacroCell below the Mega. This will allow you to make inexpensive calls but note that it will give you a new local number. Your usual number won't work as it is tied to your current SIM card. You can also get a data plan for not much that will cover most needs. ATT does not like to unlock iPhones, so you may need to have that done by an aftermarket entrepreneur.
Q: Will my electrical stuff work at Villa Zaztun?
A: Most likely. Mexico uses the same outlets as in the US, Canada, and Japan, as well as the same 110v 60-cycle current, so visitors from North America or Japan should have everything work perfectly. If you're visiting from elsewhere, you will need a plug adapter.
All 110v devices will work on local current no matter where you're from but 240v devices will not work.
It's best to use surge suppressors due to power irregularities, so we provide them in every room.